Positive Statement Co. Policies
Positive Statement Co. strives to give you the absolute best quality and stands by our clay cutie products.
We love that we can offer you FREE FIRST CLASS SHIPPING ON ALL U.S. ORDERS because free shipping + clay cuties = so much joy :)
Everything is handmade and made in batches. We do our best to ship our clay cuties to you within 4-10 business days, unless otherwise noted on our main page that the Positive Statement Co. founder is traveling. If there is a delay in processing your order for some reason outside of the travel dates listed, we will let you know by email.
We ship our clay cuties out weekly on either Friday or Saturday (allow tracking details up to 72 hours to update when being shipped on weekends). Once shipped, it normally takes 2-3 business days to deliver.
Positive Statement Co. is not responsible for carrier delays, theft, lost or misdirected shipments.
Pre-Order Shipping Policy
Pre-order clay cuties will be shipped when the entire order can be fulfilled. If you need non-preorder items sooner, please make separate orders. Pre-order items are from collaborations with artists and it may take up to 4-8 weeks for those clay cuties to be painted and shipped.
We are just as eager and excited as you are so the artist and Positive Statement Co. will do everything we can to get them to you sooner than later.
We want everything you order from Positive Statement Co. to make you feel SO FULL OF JOY and like a total babe!
You have 5 days from the day you receive your package to return it to us for store credit only.
To return an order, e-mail email@example.com. Put the order number in the subject of the e-mail and let us know whether you are choosing to use our pre-paid label or use your own. If you choose to use your own label, please put your order number somewhere on the outside of the package. Instagram direct messages will not be accepted.
The item must be completely unworn and sellable.
The customer is responsible for all return shipping charges. Using our pre-paid label will deduct $5 from your return store credit code. You can use this label or choose to use your own label. You will only be charged $5 for the pre-paid return label if you use it.
You must put it in the mail within the 5 day return window from the day you received the package.
Once we receive your return & inspect it, we will send you your store credit refund code (and deduct $5 shipping costs, if you use our label) to you via e-mail.
Exceptions to the policy: Mystery Bags + collaboration earrings with artists are final sale only. Earrings made from a marbled or terrazzo slab are also final sale. The color scheme will be listed in the description and you are signing up to get a unique one of a kind pair in those colors. :)
Exchanges for Damaged Earrings
Returns for damaged earrings are accepted within 5 days of purchase. Other damaged returns will be met on a case by case basis. Please note we send out returns/exchanges 7-10 business days after receiving the original pair.
Customer Care Email: firstname.lastname@example.org
We promise to get your return done ASAP and make it as smooth as possible. Thank you for shopping at Positive Statement Co. - your support means the world! :)